Process - Guidelines and Process on when to consider removing the VA from Training

Process - Guidelines and Process on when to consider removing the VA from Training

Policy Number: 

Effectivity: TBA

Revision Code: 0

Last Revision: 

Total Pages: 

Author: Adrian Ian Eulalio, Nikko Cruz, Lynette Naciongayo

Approved by: Thomas Parkinson


Process - Guidelines and Process on when to consider removing the VA from Training


CONSULTED:

Mark Joseph Vidal - Aftercare

Lynette Naciongayo - Aftercare

Marjorie Gariando - Team Lead

Adrian Ian Eulalio- Team Lead

Farrah Alfonso - Team Lead

Rachel Grace Baguio- Deal Analyst

Nikko Cruz - Deal Analyst

Johmel Von Ochoco - Deal Analyst


INFORMED:

Brenna Evangelista - Operations Manager



Purpose: Guidelines and Process on when to consider removing the VA from Training


Before Practice Sourcing (Thursday & Friday) :   Sample Situations


  1. Failure to attend the Friday Training will automatically defer to the next wave.

Sample:

Whole Day -  no show will result to deferral 

Half Day - will result in deliberation within trainers 


  1. Family Emergency - Automatic defer

  2. Power Interruption - Automatic defer

  3. Personal Reason - Automatic defer

Sample Scenarios- 



During Training (Monday - Friday Sourcing days) : Sample Situations


  1. Religious Obligations

Sample:

VA should inform Recruitment Team during their orientation if they have a scheduled church activities or appointment


  1. 2 Days consecutive personal Reasons - VA’s reason is subject to evaluation

Sample Reasons:

VA need to drop/pick up someone at the airport

VA need to pay some bills

  1. Power Outage - provide proof of power interruption (i.e online announcement)

For re training  - if consecutively out of power/internet


  1. Family Responsibilities - All family related excuses

VA will pick up/drop off his or her child, wife or any family members.


  1. Processing of Gov’t Valid ID’s -  must provide proof pre-scheduled appointments

 Sample:

Processing of ID’s

Unscheduled paying of bills


  1.  0 Deals by Wednesday End of Shift

  2. AWOL - no response from VA within 24 hours

  3. Medical Issues - 2 days consecutive absent due to health issues

  4. Technical Issues 

Sample:

Unexpected Technical Issues i.e laptop, computer, internet modem


   10 Behavior Issue - Internal once / External 1st warning then monitoring


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